Return Policy

30 Day Trial Period We understand that many of you might not be familiar with optical head tracking technology and how it can be used for cursor control, or that you just need to feel and try the product. Well, we want to help. We are confident that you will love your new SmartNAV, so feel free to pick the one that suites your needs best and give it a try. We will be here to offer toll free technical support at 888-865-5535 and make your experience the best it can be. This offer is only valid during the first 30 days after your purchase. To receive a Return Material Authorization (RMA) number, just give us a call and we will arrange the return. Once the unit is returned we will issue a full credit, minus our low shipping cost. Please note that this 30 day trial period is only supported by NaturalPoint. If you did not purchase your product directly from NaturalPoint then you will need to contact the reseller you did purchase from and see what your options are. Thanks for doing business with NaturalPoint!

Return Policy

NaturalPoint accepts returns of products purchased directly from NaturalPoint, for any reason, when you request authorization for the return within 30 days of delivery.

If you need to return a defective product to us please see our Limited Warranty to verify you are eligible.

Once you have verified your eligibility you must call us at 1-541-753-6645 to request a Return Merchandise Authorization (RMA) number. We will issue you an RMA valid for 15 days from the date of issue. All products returned must be accompanied by a valid RMA number. We are unable to accept any product returns after the expiration date of the RMA. RMAs cannot be extended or re-issued.

All Returns are Subject to the Following:

• All products must be returned complete and in the original packaging with all parts, manuals, and any other documentation.
• Defective hardware will be replaced or repaired at our discretion.
• A valid RMA number must be written clearly and conspicuously on the outside of the packaging.
• Shipping and handling charges are not refundable.
• Some items designated “all sales final,” “no returns” or similar language may not be returned.
• Wearable items and consumables are non-returnable. These items include Hats, Reflective Dots and Raw Material and Rings.
• SmartNav Voice Clicking software cannot be returned for a refund, and is sold as a non-returnable item.

Customer must pay to ship the package containing the returned product to NaturalPoint. If you have purchased from NaturalPoint directly, please cut out the return portion on your Order Slip and include it with all returns. Send package to: NaturalPoint, Inc. Attn: Return. 33872 SE Eastgate Circle. Corvallis, OR 97333. Do not send any packages without valid RMA numbers.

If you have any questions about the return process or need to speak with a customer service representative, please call 541-753-6645 between the hours of 9am and 5pm Pacific Standard Time.