Return Policy

30 Day Trial Period

We understand that many of you might not be familiar with optical head tracking technology, or that you just need to feel and try the product. Well, we want to help. We are confident that you will love your new OptiTrack, so feel free to pick the one that suits your needs best and give it a try.

We will be here to offer toll free technical support at 888-865-5535 and make your experience the best it can be. If for some reason you need to return your OptiTrack, just give us a call at the same number and we will arrange the return and full credit, minus restocking fee and shipping cost. Thanks for doing business with NaturalPoint!

Official Return Policy

NaturalPoint accepts defective merchandise when you request authorization for the return within 30 days of delivery. If you need to return a defective product to us, you must call us at 1-541-753-6645 within 30 days of delivery to request a Return Merchandise Authorization (RMA) number. We will issue you an RMA valid for 15 days from the date of issue. All defective products returned must be accompanied by a valid RMA number. We are unable to accept any defective product returns after the expiration date of the RMA. RMAs cannot be extended or re-issued.

All Returns are Subject to the Following:

• All products must be returned complete and in the original packaging with all parts, manuals, and any other documentation.
• Defective hardware will be replaced or repaired at our discretion.
• A valid RMA number must be written clearly and conspicuously on the outside of the packaging.
• Shipping and handling charges are not refundable.
• Some items designated "all sales final," "no returns" or similar language may not be returned.
• Wearable items and consumables are non-returnable.
  These items include Motion Capture Suits and Hats, Reflective Markers, TrackHats, Reflective Dots, Raw Material, Rings, etc.
• Licensed software may only be returned for refund if it has either (a) not been activated or (b) the hardware whose serial number it has been activated with is also returned.
• Product returns are subject to a 10% restocking fee.

Customer must pay to ship the package containing the returned product to NaturalPoint. If you have purchased from NaturalPoint directly, please cut out the return portion on your Order Slip and include it with all returns.

Send package to: NaturalPoint, Inc. Attn: Return. 33872 SE Eastgate Circle. Corvallis, OR 97333. Do not send any packages without valid RMA numbers.

If you have any questions about the return process or need to speak with a customer service representative, please call 541-753-6645 between the hours of 9am and 5pm Pacific Standard Time.